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To which countries do you deliver?
We ship worldwide.
What shipping options do you offer?
We only offer Express Shipping because it guarantees your order arrives in perfect conditions.
How much will I be charged for shipping?
When ordering from within the EU, we will not charge shipping fees. When ordering from outside the EU, we will charge a shipping fee of 20€ for countries included in DHL rating zones 1 to 7. For countries rated 8 or above, we will charge 30€.
When will I receive my item?
Once your order details are confirmed, your item will be carefully prepared and sent on its way within 2 business days. After dispatch, and depending on your location, it will take 2 to 7 business days for DHL to deliver your order. Typically, for most of Europe and the USA, it will arrive within 2-4 days. For the rest of the world, delivery time will be between 3-7 days.
How can I track my order?
You can keep updated with tracking information and estimated delivery date through our courier. DHL offers an innovative designed service to reduce failed delivery attempts and improve the Receiver experience. Receivers are kept informed of estimated delivery dates via SMS and email messages. Receivers choose up to six delivery options via the On-Demand Delivery website. You can also follow your order on your account under “My Orders”.
Can I cancel or make changes to my order?
As your purchase will be prepared quickly for dispatch, please contact us as soon as possible to cancel or make any changes to an order. Unfortunately, we are unable to add items to an existing order, but we welcome you to place a new order for any additional pieces.
Will I need to pay taxes and duties?
Purchasing on our website is reserved for end consumers. When ordering from within the EU, sales taxes (VAT) are already included in the price. On orders from outside the EU, the final price excludes import duties, sales taxes, and additional custom taxes you may incur. As the recipient, you must instead pay these directly to our carrier to release your order from customs upon arrival. For more details, please contact your local customs office/respective tax authority.
What are the return/refund parameters?
The item must be unworn, in the same condition that you received, and in its original packaging. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe.
How do I package my Petitfour shoes for return?
Follow these steps to prepare your item: 1. Place any unwanted items with original packaging inside the protective Petitfour box and leave it open until the driver has checked the contents. 2. Attach the return label and a signed copy of the return note on the outside of the Petitfour box. Please do not attach any labels to an item’s branded box.
When will I receive my refund?
Using the tracking number assigned to your return label, you can follow the progress of your package with our courier. When your item is received and accepted, we will send you an email to confirm the completion of your refund. Refunds are issued via the original payment method and will usually appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Shipping and Returns Policy.
Will shipping & duties be refunded on return?
Taxes, and duties are non-refundable through Petitfour. You may be able to recover these by contacting your local customs office directly.
